Frequently Asked Questions

 

If you can't find the answer to your question, please call us at 800.779.0777.
Our office is open Monday through Friday from  9:00 AM - 4:00 PM.
 
Contents

  1. Why You Should Donate
  2. Scheduling a Pickup
  3. Pick up Day
  4. Tax-Deductible Donations


Why You Should Donate

Who benefits from my donation?
100% of the proceeds from your donation fund programs offered by the Epilepsy Foundation of Minnesota.  Please visit our About Our Services page to learn more about our collection business.
 
What does the Epilepsy Foundation do with my donation?
Along with many other non-profits, we choose to sell clothing and home item donations to Savers, a for-profit thrift company.  When you donate to our organization, our employees drive the trucks and answer phones; we operate our own equipment; and we independently set our own course, negotiating with Savers or other buyers to provide self-sufficient funding for EFM.  In the past four years, our used clothing operation has generated nearly $2 million for our community programs.
 
Is my donation tax-deductible?
Yes, your donation is tax-deductible.  On our yellow postcard you will find a small receipt that you can cut out and save for your records.  If you do not have a postcard or if you donated at a drop off location, you can download a receipt here.  For more information, review the Tax-Deductible Donations section of the FAQs.

Are my donations at a Savers store or at a bin tax-deductible?
Yes, donations dropped off at a Savers store or a green Epilepsy Foundation bin all benefit the Epilepsy Foundation of Minnesota.  If you donated at a drop off location, you can download a receipt here.
 
I've heard that donations get shipped to third world countries.  Is that true?
Only donations that cannot be sold in local thrift stores are sent overseas.  Sending unsold items overseas prevents these items from going into landfills and provides clothing for people in need around the world.

NOTE: Used Clothing promotional offers (e.g. $5 Caribou card) are one per household and require a minimum of one bag donation.
 
 
Scheduling a Pickup
 
How do I schedule a pick up?
Click here to schedule a pick up or call our office at 800.779.0777.  Our office is open Monday - Friday from 9:00 AM - 4:00 PM.
 
I didn't receive one of your yellow postcards in the mail.  Can I get a pick up at my address?
Perhaps.  We offer our Quick Pick Up Service within a week to residents in the Twin Cities Metro, St. Cloud and its near suburbs, and the city of Rochester.  However, we cannot guarantee that we service your area.  Click here for quick service pick up.
 
My neighbor down the street received your postcard, but I didn't.  Can you add me to the mailing list?
We will do our best to add you to our mailing list, but sometimes this is not possible.  We may be able to contact you via phone or e-mail regarding future pickups, though, so please call our office and ask about these options.
 
What if I missed my pickup date?
Often times we can reschedule you very quickly.  Please call right away to inquire.  Those in routes outside of the major metropolitan areas may have to wait a bit longer for a rescheduled pickup, but please call our office for potential reschedule dates.  Another great option is dropping off donations at a Savers store or at a convenient Epilepsy Foundation green bin.  Click here for drop off locations.


Pickup Day

How should I prepare my donations for pickup?
Please place your donations curbside by 7:30 AM and mark them for us by attaching your yellow postcard or a sheet of paper labeled "EF."  We prefer that you package donations in plastic garbage bags and tie them at the top in case of bad weather.  If you place items in boxes, please be wary of rain or snow, and consider using plastic to protect the boxes.  Our drivers cannot collect items that are wet.
 
What if it is raining or snowing on my pickup day?
Our drivers collect rain, snow, or shine.  Please package your donations appropriately for rain or snow because we cannot accept wet items.  The only time we might not collect is in severe or extreme weather conditions.  In the event of bad weather call the Weather Alert Line at 800.779.0777, extension 3.  If routes are canceled, please call our office or check the website for reschedule dates.
 
Why must donations be curbside?
We require that donations be placed curbside to avoid potential liability insurance issues.
 
Can you tell me what time the driver will pick up at my address?
We cannot offer specific times for donation collections.  Our drivers begin collecting donations at 7:30 AM and work until their routes are finished, generally around 5:00 PM.
 
Do I need to be home for the pickup?
No.  As long as your items are curbside by 7:30 AM and labeled "EF," our drivers will collect your donation sometime during the day.
 

Tax-Deductible Donations

Is my donation tax-deductible?
Yes, your donation is tax-deductible.  On our yellow postcard you will find a small receipt that you can cut out and save for your records.  If you do not have a postcard or if you donated at a drop off location, you can download a receipt here.

Are my donations at a Savers store or at a bin tax-deductible?
Yes, donations dropped off at a Savers store or a green Epilepsy Foundation bin all benefit the Epilepsy Foundation of Minnesota.  If you donated at a drop off location, you can download a receipt here.
 
How do I determine the value of my donation?
It is a donor's responsibility to assign values to his or her donation.  Values should be based on secondhand market values, and not what the items cost when they were originally purchased.  For more information, we recommend consulting the IRS website at http://www.irs.gov/, specifically Publication 526.
 
What do I need for preparing my taxes?
You should keep a detailed list of the items you donated and the values of those items.  You will also need our Federal Tax ID number and our mailing address:
Federal Tax ID 41-0874541
Epilepsy Foundation MN
1600 University Ave W, Suite 300
Saint Paul, MN  55104
 
My accountant said I need a signed letter acknowledging what I donated and the value of those items.  Is that true?
We cannot verify what items you donate or the values of those items.  It would be impossible for a nonprofit to verify each item of clothing a person gave, as well as the values.  That is why it is important for you to maintain good records of what you donated, and give items fair values.  In most cases, donors can give up to $500 of goods without a qualified appraisal.  We recommend consulting the IRS website at http://www.irs.gov/, specifically Publication 526.

St. Paul Office / Used Clothing
1600 University Ave. W. Suite 300
St. Paul, MN 55104
800.779.0777 or 651.287.2300 

Copyright © 1994-2013
Epilepsy Foundation of Minnesota, Inc.
All rights reserved.