Frequently Asked Questions

 

If you can't find an answer to your question, please call 800.779.0777, ext. 2830. Our office is open Monday - Friday from  9:00 AM - 4:00 PM.
 
Contents

  1. Why You Should Donate
  2. Three Ways to Donate
  3. Scheduling a Pickup
  4. Pick up Day
  5. Tax-Deductible Donations


Why You Should Donate

Who benefits from my donation?
Since 1997, our used clothing operation has provided over $8.4 million to fund programs and services for the 60,000 people with epilepsy in our community. Your donations fund nearly half our annual program budget and help people with epilepsy realize their full potential. Visit About Our Services to learn more.

 
What does the Epilepsy Foundation do with my donation?
EFMN employees drive the trucks to pick up your items, service neighborhood drop off donation bins and answer the phone when you call. We deliver your donated goods to Savers stores (a for-profit thrift company) and are paid market price for the items in bulk.  We also receive payment for items donated at select Savers stores. The Foundation regularly negotiates to ensure the highest possible market price for your donated items, and is one of 140 charities nationwide using this self-sufficient funding model.
 
Is my donation tax-deductible?
Yes, your donation is tax-deductible. There is a receipt on our postcards for your records. If you do not have a postcard, or if you donated at a Savers store or donation bin, download a receipt here. For more information, please see Tax-Deductible Donations details.

Are my donations at a Savers store or at a bin tax-deductible?
Yes, donations dropped off at a Savers store or a neighborhood donation bin all benefit the EFMN.  If you donated at a drop off location, you can download a receipt here.
 
What happens to my donations?  I’ve heard they get shipped to third world countries, or that EFMN gets just pennies for my expensive suit. Is this true?
Some items donated are not in good enough condition to sell at a thrift store, and can be sent overseas to help people in need (and not fill up landfills in the U.S.).  EFMN is paid market pricing for the bulk items we deliver to Savers stores.  Each week, that’s over 150,000 pounds of used clothing and home items!  With that sheer volume, it’s impossible to track or assign value to a single item, which is why we are paid an agreed-upon market price for the goods we deliver to Savers. 

 

Three Ways to Donate

1.  Visit this page and schedule a convenient curbside pick up by one of our friendly trucks!

2.  Use this map to find a neighborhood donation bin in your area to drop your items.

3.  Drop off your donations at a Savers store (EFMN will receive "credit" for your donations at select stores).

 

 
Scheduling a Pickup
 

How do I schedule a pick up?
Click here to schedule a pick up or call 800.779.0777, ext. 2830.  Our office is open Monday - Friday from 9:00 AM - 4:00 PM.
 
I didn't receive a postcard in the mail.  Can I get a pick up at my address?
We offer Quick Pick Up Service within a week to residents in the Twin Cities Metro, St. Cloud and its near suburbs and the city of Rochester.  However, we cannot guarantee that we service your area. Click here to see if you are in a quick service pick up area.
 
My neighbor down the street received your postcard, but I didn't.  Can you add me to the mailing list?
We will do our best to add you to our mailing list, but because of the way we mail and volume we send, it’s not always possible.  We may be able to contact you via phone or email regarding future pickups, though, so please call our office to ask about options.
 
What if I missed my pickup date?
Often times we can reschedule you very quickly, so please call right away. Those in routes outside of the major metropolitan areas may have to wait a bit longer for a rescheduled pickup, but please call to check potential reschedule dates.  Another great option is dropping off donations at a Savers store or at a convenient neighborhood donation bin. Here are drop off locations.


Pickup Day

How should I prepare my donations for pickup?
Please place your donations curbside by 7:30 AM and mark them for us by attaching your postcard or a sheet of paper labeled "EF."  We prefer that you package donations in plastic garbage bags and tie them at the top in case of bad weather.  If you place items in boxes, please be wary of rain or snow, and consider using plastic to protect the boxes.  Our drivers cannot collect items that are wet.
 
What if it is raining or snowing on my pickup day?
Our drivers collect rain, snow or shine.  Please package your donations appropriately for rain or snow because we cannot accept wet items.  The only time we might not collect is in severe or extreme weather conditions.  In the event of bad weather call the Weather Alert Line at 800.779.0777, extension 3 or check our website for details
 
Why must donations be curbside?
We require that donations be placed curbside to avoid potential liability insurance issues.
 
Can you tell me what time the driver will pick up at my address?
We cannot offer specific times for donation collections.  Our drivers begin collecting donations at 7:30 AM and work until their routes are finished, generally around 5:00 PM.
 
Do I need to be home for the pickup?
No.  As long as your items are curbside by 7:30 AM and labeled "EF," our drivers will collect your donation sometime during the day.
 

Tax-Deductible Donations

Is my donation tax-deductible?
Yes, your donation is tax-deductible.  There is a receipt on our postcard that you can save for your records.  If you do not have a postcard or if you donated at a drop off location, download a receipt here.

Are my donations at a Savers store or at a bin tax-deductible?
Yes, donations dropped off at a Savers store or a neighborhood donation bin all benefit EFMN.  If you donated at a drop off location, download a receipt here.
 
How do I determine the value of my donation?
It is a donor's responsibility to assign values to his or her donation.  Values should be based on secondhand market values, and not what the items cost when they were originally purchased.  For more information, we recommend consulting the IRS website at irs.gov, specifically Publication 526.  CHANGE TO MORE OF GOODWILL’S LANGUAGE???
 
What do I need for preparing my taxes?
You should keep a detailed list of the items you donated and the values of those items.  You will also need our Federal Tax ID number and our mailing address:
   Federal Tax ID 41-0874541
   Epilepsy Foundation MN
   1600 University Ave W, Suite 300
   Saint Paul, MN  55104
 
My accountant said I need a signed letter acknowledging what I donated and the value of those items.  Is that true?
We cannot verify what items you donate or assign value to those items.  We deliver 150,000 pounds of items to Savers each week, and cannot possibly track/value them. That is why it’s important for you to maintain records of what you donated, and assign your items fair value.  In most cases, donors can give up to $500 of goods without a qualified appraisal.  We recommend consulting the IRS website at irs.gov, specifically Publication 526.


St. Paul Office / Used Clothing
1600 University Ave. W. Suite 300
St. Paul, MN 55104
800.779.0777 or 651.287.2300 

St. Cloud Used Clothing Center
2229 Roosevelt Road
St. Cloud, MN 56301
320.529.0000
888.609.2030

Copyright © 1994-2015
Epilepsy Foundation of Minnesota, Inc.
All rights reserved.